Frequently Asked Questions

How long will it take to get my order?

At Legacy LaserWorks, orders are typically completed and shipped within 3-5 business days.

How do I customize my order?

Upon locating the desired item for purchase, a blank box on the right side of the screen will be available for personalization. If there are multiple design options, choose one from the drop-down menu before personalizing. Once the design is selected, personalization options will appear for inputting the necessary information.

Can I do a bulk order?

Absolutely! Due to the nature of bulk orders, more time and potential inventory adjustments may be needed. Please get in touch before placing your order for an accurate completion timeframe.

I don't see anything I like, but I have an idea of what I want. Can you design something custom for me?

Definitely. Customization is what we love. Reach out via the 'Contact Us' form to chat about creating the perfect piece for you.

There's a problem with my order. What should I do?

If a problem arises with your order, kindly contact us within 48 hours. If we find the issue lies with us, we will gladly replace the item. Due to the custom nature of our products, refunds are not possible. However, we are happy to provide a replacement at no charge.